Failure to Dispatch (QC versions 19.1+)

In versions of QC prior to 19.1. a Failure to Dispatch error could be caused by a dozen different issues; however, after the introduction of the Adjudication WebAPI in 19.1, the system is stable enough that there are only a few known causes. 

Possible causes:

1. Installation error.  If QC is not installed correctly, this can cause a Failure to Dispatch. You can search "QC Install" tags in this Knowledge Base for articles pertaining to installation troubleshooting. 

2. Duplicate record in the qc_subscriptions database. Below are steps to investigate and resolve. 

a. Run the following SQL query against the qc_subscriptions database:

SELECT

       *

FROM

       ClaimAdjudication.Subscription

Review the results for duplicates.

b. To resolve the duplicate, delete all records from ClaimAdjudication.Subscription and then restart your services. 

DELETE FROM ClaimAdjudication.Subscription