Deborah Grieves

Issue: Occasionally, an Adjudication Batch seems to be stuck – the run status will show “In Adjudication” longer than expected for the usual timing for runs of similar size. Resolution: If this is ...

Issue: When opening PCM, user receives the following error:  Resolution: This error message indicates that the executable (.exe) file for PCM is in in the incorrect location when attempted to laun...

Issue: The user receives the following popup when attempting to open PCM after selecting ODBC: User: <user login> has not been granted access to Plexis Claims Manager, please contact your system a...

Issue:  If the Crystal Report Runtime is not installed, then the QC UI will generate an error message pop-up when selecting “New” on the “Find Report Setup” Form. Cannot invoke form: Plexis.QC.Rep...

Issue: If the crystal report file location is not configured or configured incorrectly, the following error message will appear: Load report failed ---> System Runtime.InteropServices COMExeceptio...

Issue: SSRS Report not available If the SSRS web service URL is not configured correctly in the SSRS tab of the Reporting Configuration Section of Quantum Choice, then your web browser will appear ...

When upgrading QC, users may encounter an issue after upgrading. The following node and sub-nodes will be missing from the Enterprise Administration item in the Form Navigator within QC: Claim Adj...

Issue: Claim line result code CES0017: The External Claim Editing Service encountered internal error. Please contact CES Vendor for support. Possible Resolution: External Service Integration Confi...

Long-Running Adjudication Queue Sometimes the Adjudication Queue can still be processing when users begin the business day, which can cause users to see claims timeout, yet still complete.  If you...

When providing Client Support with a copy of your database, please always compress the backup. Right click the database > Tasks > Back up… The default location for the backup is displayed, alterna...