Stopping the Adjudication Queue

Long-Running Adjudication Queue

Sometimes the Adjudication Queue can still be processing when users begin the business day, which can cause users to see claims timeout, yet still complete.  If you wish to cease the adjudication queue from processing so you can finish it another time, and to allow users to adjudicate without error, you can do the following:

1. Advise users to temporarily log out of QC. (approx. 10 minutes)
2. Stop the QC Service for Claim Adjudication – Adjudicate Claim.
3. Navigate to Computer Management > Services and Applications > Message Queuing > Private Queues. 
   • In the list find qc.service.claimadjudication.adjudicateclaim.input (not to be confused with one that has *apc* in the link)
   • Expand the node.
   • Right click on Queue Messages
   • Select All Tasks > Purge
     • Yes to purge.
4. Open SQL and execute: DELETE FROM PROCESS_LOCK
5. Start the QC Adjudication service back up.
6. Open IIS, right click the IIS Server Name and select “Stop”.
   • Once IIS has stopped, select the “Start” button.  This will ensure a clean cycle on the web-services, rather than using the “restart” option which does not.

This will purge all claims queued for processing and ensure adjudication no longer holds locks on any claims.  At this point your users should be able to log back into QC and adjudicate without error.