Deborah Grieves

Issue: When starting the Adjudication Web API in IIS and the port number being used in not an unused port, user will receive the following error when starting the service: This website cannot be s...

In versions of QC prior to 19.1. a Failure to Dispatch error could be caused by a dozen different issues; however, after the introduction of the Adjudication WebAPI in 19.1, the system is stable en...

Issue: When a user tries to adjudicate a claim the following error occurs: Unable to dispatch Clear Adjudication request. Please ensure all QC Services are started. Steps for resolution: 1. Open W...

Issue: Services are starting but DTC disabled error is showing up in the Event Viewer log.  Steps to resolve: Verify that the MSDTC settings are correct.  1. Type Component Services in the Windows...

Issue: Starting a QC service gets a "process terminated unexpectedly" error: Steps to resolve:  1. Navigate to the installation location of the service 2. Open the config file (named '<service>.dl...

Issue: QC Service starts and then stops. Steps to resolve:  Verify that the service account is a sysadmin in SQL Server Management Studio (SSMS).  1. Open SSMS and connect to the Server/instance th...

Issue: QC service won't start due to either the incorrect database name or server name in the config file for the service.  The user will see the following error when attempting to start the servic...

Issue: QC service will not install and user will see the following error message when attempting to finish the install of the service: Service 'QC Service - ClaimAdjudication - AdjudicateClaim' (Q...

Issue: Users receive the following error when attempting to start the service:  Error 1069: The service did not start due to a logon failure Steps to resolve: 1. Open Windows Services 2. Right-cli...

Issue: When you start one of the QC installers you get the following alert: MSMQ must be installed Steps to Install MSMQ: 1. Open Server Manager 2. Select Add Roles and Features 3. On Features, ma...