Deborah Grieves

When upgrading QC, users may encounter an issue after upgrading. The following node and sub-nodes will be missing from the Enterprise Administration item in the Form Navigator within QC: Claim Adj...

Issue: Claim line result code CES0017: The External Claim Editing Service encountered internal error. Please contact CES Vendor for support. Possible Resolution: External Service Integration Confi...

Long-Running Adjudication Queue Sometimes the Adjudication Queue can still be processing when users begin the business day, which can cause users to see claims timeout, yet still complete.  If you...

When providing Client Support with a copy of your database, please always compress the backup. Right click the database > Tasks > Back up… The default location for the backup is displayed, alterna...

Log4net main components 1. Loggers A logger is the portion of the file that calls the LogManager to retrieve an instance of a specific logger that has been used to write information. Example: ...

Unresponsive or sluggish server performance While the system is active it requires access to system resources such as RAM and Hard Disk storage.  You may encounter situations where service logs re...

Subscription Database If you intend on using Production data in a test environment, you can restore a backup of Production to a test environment, but do not copy the Subscription database outside ...

When adjudicating a claim the following steps are executed: The UI pulls the web service address from the database It then sends a Simple Object Access Protocol (SOAP) message to the web service w...

Dispatcher and Processing Engine The Processing Engine is part of QC’s older service architecture. Most if not all processes in QC used to be performed by the Processing Engine. PLEXIS has migrate...

E0025 Result Code means processing cannot be completed and tracking down the reason can be complicated. One way to troubleshoot is performing a SQL trace.  Clear the claim with the E0025 Launch SQ...