Deborah Grieves

Issue: Starting a QC service gets a "process terminated unexpectedly" error: Steps to resolve:  1. Navigate to the installation location of the service 2. Open the config file (named '<service>.dl...

Issue: QC Service starts and then stops. Steps to resolve:  Verify that the service account is a sysadmin in SQL Server Management Studio (SSMS).  1. Open SSMS and connect to the Server/instance th...

Issue: QC service won't start due to either the incorrect database name or server name in the config file for the service.  The user will see the following error when attempting to start the servic...

Issue: QC service will not install and user will see the following error message when attempting to finish the install of the service: Service 'QC Service - ClaimAdjudication - AdjudicateClaim' (Q...

Issue: Users receive the following error when attempting to start the service:  Error 1069: The service did not start due to a logon failure Steps to resolve: 1. Open Windows Services 2. Right-cli...

Issue: When you start one of the QC installers you get the following alert: MSMQ must be installed Steps to Install MSMQ: 1. Open Server Manager 2. Select Add Roles and Features 3. On Features, ma...

When installing the QC client or one of the services you may encounter one of the following alerts:  These popups indicate a version of .NET is missing from the machine. To install .NET 3.5 the fo...

1. Open Computer Management.  Type Computer Management in the Windows Search field. 2. Expand the following: System Tools\Local Users and Groups. 3. Select Groups. 4. Double click on Administrator...

When attempting to start the Quantum Choice Adjudication Web API within IIS, users may receive the following error: This website cannot be started. Another website may be using the same port.   Be...

When using a Binding on a Web service, the IP/Port that is specified must match the IP listed for that Service Group in Database Manager. For example, if the claim adjudication link in Database Man...